Privacy Policy

International Users

If you are visiting the Website from outside the United States, please be aware that Miller Media is based in the U.S. and the information we collect will be transferred to, processed, and stored on our servers in the United States. The data protection laws and regulations applicable to your personal data transferred to the United States may be different from the laws in your country of residence.

For users in the European Union, please refer to our Privacy Notice For European Data Subjects.

Notice: Effective May 25, 2018

Our Commitment to Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect:
This notice applies to all information collected or submitted on the Miller Media website. Miller Media will only use the information collected on our "contact us" form to evaluate the potential client's needs and requests of services to be provided by Miller Media.

How We Collect and Use Your Information
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

We will only contact you via phone if your set preference in the contact form states clearly that you wish to be contacted by phone. If you do not wish to be contacted by phone simply indicate "Email" under the statement.

How We Secure Your Data
Currently we do not collect sensitive information online which may require encryption ie: Credit Card Number.

Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Our Commitment to Children's Privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How to Make Corrections on Your Information
You can access all your personally identifiable information that we collect online and maintain by emailing us. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Contacting Miller Media
Should you have other questions or concerns about these privacy policies, please contact us.

Advertiser Guide: working with a third-party partner

Introduction to online advertising and AdWords

AdWords is Google's advertising product, which displays your ads to people looking for products or services similar to those that you offer on Google or its partner sites. Advertising with AdWords allows you to reach new customers at the precise moment they're searching for your type of products and services. You can choose to be charged for clicks, impressions, or conversions, depending on the type of campaign you run.

Once your ads are running, we provide performance data so your third-party partner can track what's working and what's not. AdWords is highly accountable, helping you understand precisely the return on your advertising investment and allowing your third-party partner to make adjustments to optimize for the best possible return.

In addition to Google search, you can also run ads on Google's network of partner sites (places where you may have seen the “Ads by Google” message) – including YouTube. On this network, you can take advantage of other ad formats, such as image ads and video ads.

Google and third-party partners

We believe that AdWords can help your business succeed. However, you might not have the time or resources to devote to building – and regularly maintaining – a successful AdWords account. Or maybe you'd just like some help from an expert.

That's where our third-party partners come in. There are many different types of third parties out there, from the largest advertising agency and yellow page publisher to the one-person web consultant. To help you select a third-party partner, we've developed our Partner Programs. Third parties participating in these programs will display a badge on their website and have taken and passed certification exams. Two badges that you'll probably see most often are AdWords Certified Partner and Premier SMB Partners. See the badges and learn about our Partner Programs at www.google.com/adwords/partnerprograms.

To confirm that a company is certified within our Partner Programs, click the badge on their website. If they're certified, you'll be taken to the company's profile page on Google.com.

How to work with a third-party partner

An AdWords third-party partner can save you and your business a lot of time and energy. For best results, we encourage you to stay informed, involved, and up-to-speed on your ad campaigns, and let your partner handle the time-consuming work.

Third-party partners will often charge a fee in addition to the cost of your advertising. Remember, they're providing a valuable service by managing your AdWords campaigns, providing you with reporting, answering your questions, and optimizing your campaigns, among many other things. We believe it's important for you to understand the total cost of your AdWords advertising, including any fees your third-party partner charges. Use this amount to determine your return on investment (ROI).

Here are five quick tips for being a savvy customer:

  1. Be selective When selecting a third-party partner to work with, look for companies that display a Certified Partner or a Premier SMB Partners badge. You can use Google Partner Search to verify that a company is certified, or to search for certified partners. As part of your selection process, be sure that you understand and are comfortable with the length of the contract you're entering into with the partner. There are a few other criteria to help you choose the right third-party partner for you:
    • Has this third-party partner worked with businesses in your area before?
    • What about businesses with similar budgets or target audiences?
    • What other services can they provide – alongside AdWords – to grow your business?
  2. Pick one partner You may be tempted to divide your budget among multiple third parties to see which one drives the best results. You're welcome to do this as long as you test them one at a time. Google doesn't display more than one ad for a business on a page of search results, so you'll find it difficult to test multiple third parties at once.
  3. Educate yourself Understanding AdWords at an advanced level can take time, but it doesn't take much time to learn the basics. Review the "AdWords basics" section below or visit the AdWords Help Center at adwords.google.com/support/aw to learn more. Understanding AdWords will help you make more informed decisions with your third-party partner.
  4. Trust experience If you're working with a company that's managed hundreds of AdWords accounts, then it's likely that they've developed expertise with AdWords. If they tell you that certain industries have historically higher online-advertising costs or certain keywords might not work for your business, they're probably speaking from experience.
  5. Evaluate your performance Unless you're focused on branding, what matters most about AdWords is the return on your advertising investment (i.e. the number of new customers coming in the door). So take some time each month to measure what you're investing, and the results you're receiving from that investment.

What to watch out for

We believe that it's important for you to have a great experience with AdWords. If this isn't the case, please let us know. Be sure to first work with your third-party partner to try to resolve any issues before contacting us.

Many third parties have earned our trust by representing the best interests of their advertisers. There are some third parties that are not acting in this way. Here are some activities to watch out for and let us know about:

  • Not sharing the cost and performance of AdWords campaigns: You have a right to know, at a minimum, the number of clicks, impressions, and cost of your AdWords advertising.
  • Guaranteeing ad placement, either on a specific advertising channel or in a specific position: It's not possible to guarantee a specific ad position on Google.com search results pages. AdWords ad position is determined by an auction and changes dynamically with every new search. Some third parties may only charge you if they achieve your desired ad placement, but those that guarantee a specific position (i.e. the top position every time a user searches for your keyword) are misrepresenting how AdWords works.
  • Claiming to be from Google: Ask this person for their name and to email you from their Google.com email address; if you're still unsure, forward the email to the address above.
  • Harassing or bullying you into signing up: Only you can remove your business from the natural or organic search results on Google.com.
  • Deceptive pricing: The agency may not use the correct advertising budget as agreed with you -- make sure that you get an official copy of your agreement in writing.
  • Claiming AdWords will affect your organic or natural ranking: AdWords advertising has no impact on your organic or natural ranking in the search results; the two are completely separate.

AdWords basics

  • Keywords: The words or phrases you select – when users search for those words on Google, your ad may appear next to or above the search results.
  • Clicks: The number of times users clicked your ad. Impressions: The number of times your ad appeared.
  • Clickthrough Rate (CTR): The number of clicks divided by the number of impressions, shown as a percentage. A good CTR can improve your average position.
  • Average Position: The average position that an ad appears in when it's triggered. An average position of 1-8 generally means that the ad is appearing on the first page of search results.
  • Cost: The total amount you spend with AdWords.
  • Conversion: The action that your advertising results in, such as a phone call, lead, or sale. This is usually a good metric to use to measure the success of your advertising.

Disclaimer: While we may not respond personally to your email, we will investigate your comments and, if necessary, take the appropriate action. If you have a question about your AdWords account and need help, please visit the Help Center at http://adwords.google.com/support/aw/.